Air India accused of mistreating families, trying to save millions in compensation.

AIR INDIA BOEING 787-8 VT-ANZ (MSN 36297)

Air India is being called out for its shocking treatment of the families of AI-171 crash victims by the lawyer representing them, claiming the airline's “ethically outrageous” behaviour is a way to undercompensate them. Peter Neenan, an aviation lawyer, added that he is “angered and appalled” by the way Air India has been acting. Meanwhile, the airline called all these allegations “unsubstantiated and inaccurate” and said it takes such claims “incredibly seriously”. Neenan has in the past represented families in several large airline disasters, including the MH17 and MH370 crashes. He says the airline is potentially trying to save at least £100 million ($136 million), and "this is the real horror." Neenan, who is a partner at UK law firm Stewarts, has called for an investigation into the airline's behaviour. Notably, the flight from Ahmedabad to Gatwick, London, crashed seconds after taking off on the 12th of June.

Neenan described the terrible conditions the families are being subjected to while being loaded with a ton of paperwork. He said that those coming to identify their loved ones’ remains are being put in a dark and crowded room where they are being told to fill out documentation and a complicated questionnaire asking for important financial information. They are not being given any warning or notice beforehand about the details they are being asked to enter. Neenan was told by some families that Air India officials came to their homes and asked why they had not yet completed the forms. 

According to international aviation laws, families of victims killed in a crash are only required to produce proof of identity and sign a receipt, and they would get immediate advance payments. However, Neenan claimed that Air India officials are telling families that if they don't fill in all the documents, and fill them out correctly, they won't get compensation. A person who had lost their mother in the crash said they were in a "crowded hot corridor with unsuitable chairs and desks," and felt pressure under extremely distressing circumstances. The person added that Air India was not "compassionate" and told "all families to seek legal advice before proceeding." 

Responding to the accusations, Air India said that it takes them seriously and that the “support and welfare of the families impacted by this tragic incident is our number one priority”. A spokesperson was quoted as saying by The Guardian that there was a questionnaire, but only to ensure the money went into the right hands. He said that they “sought to make the questionnaire as simple as possible to ensure compensation goes to the right person as swiftly and smoothly as possible”. The spokesperson added that there are "some formal processes that must be followed", and that "the first payments were made within days of the accident."