The Brazilian Federal Police intervened, grounding the flight when the crew denied boarding to the dog, even though all documentation was in order. TAP cited safety concerns, stating that the court order violated their flight operations manual, approved by Portuguese authorities. However, the airline offered to transport the dog in the cargo hold, which the guardian did not accept. This led to the flight's cancellation, and a TAP manager was charged with disobedience by Brazilian Federal Police. The child, who relies on the dog to manage anxiety and aggression, experienced a crisis upon learning Tedy could not travel.
The incident has sparked political and public criticism, with calls for clearer regulations and better training for airline staff regarding service animals. According to Folha do Leste, this dispute stemmed from a previous incident in April, when the same family attempted to travel to Portugal, and TAP also denied boarding to the emotional support animal without clear justification. As a result, the family sought legal action and successfully obtained a court order allowing the dog on board.
"๐๐๐'๐ด ๐ฏ๐ถ๐ฎ๐ฃ๐ฆ๐ณ ๐ฐ๐ฏ๐ฆ ๐ฑ๐ณ๐ช๐ฐ๐ณ๐ช๐ต๐บ ๐ธ๐ช๐ญ๐ญ ๐ข๐ญ๐ธ๐ข๐บ๐ด ๐ฃ๐ฆ ๐ต๐ฉ๐ฆ ๐ด๐ข๐ง๐ฆ๐ต๐บ ๐ฐ๐ง ๐ฐ๐ถ๐ณ ๐ฑ๐ข๐ด๐ด๐ฆ๐ฏ๐จ๐ฆ๐ณ๐ด ๐ข๐ฏ๐ฅ ๐ค๐ณ๐ฆ๐ธ. ๐๐ถ๐ฆ ๐ต๐ฐ ๐ข ๐ค๐ฐ๐ถ๐ณ๐ต ๐ฐ๐ณ๐ฅ๐ฆ๐ณ ๐ง๐ณ๐ฐ๐ฎ ๐๐ณ๐ข๐ป๐ช๐ญ๐ช๐ข๐ฏ ๐ข๐ถ๐ต๐ฉ๐ฐ๐ณ๐ช๐ต๐ช๐ฆ๐ด, ๐ธ๐ฉ๐ช๐ค๐ฉ ๐ธ๐ฐ๐ถ๐ญ๐ฅ ๐ท๐ช๐ฐ๐ญ๐ข๐ต๐ฆ ๐ต๐ฉ๐ฆ ๐๐๐ ๐๐ช๐ณ ๐๐ฐ๐ณ๐ต๐ถ๐จ๐ข๐ญ ๐๐ญ๐ช๐จ๐ฉ๐ต ๐๐ฑ๐ฆ๐ณ๐ข๐ต๐ช๐ฐ๐ฏ๐ด ๐๐ข๐ฏ๐ถ๐ข๐ญ, ๐ข๐ฑ๐ฑ๐ณ๐ฐ๐ท๐ฆ๐ฅ ๐ฃ๐บ ๐ต๐ฉ๐ฆ ๐ค๐ฐ๐ฎ๐ฑ๐ฆ๐ต๐ฆ๐ฏ๐ต ๐๐ฐ๐ณ๐ต๐ถ๐จ๐ถ๐ฆ๐ด๐ฆ ๐ข๐ถ๐ต๐ฉ๐ฐ๐ณ๐ช๐ต๐ช๐ฆ๐ด ๐ข๐ฏ๐ฅ ๐ธ๐ฉ๐ช๐ค๐ฉ ๐ธ๐ฐ๐ถ๐ญ๐ฅ ๐ฑ๐ถ๐ต ๐ฐ๐ฏ๐ฃ๐ฐ๐ข๐ณ๐ฅ ๐ด๐ข๐ง๐ฆ๐ต๐บ ๐ข๐ต ๐ณ๐ช๐ด๐ฌ, ๐ธ๐ฆ ๐ณ๐ฆ๐จ๐ณ๐ฆ๐ต ๐ต๐ฐ ๐ช๐ฏ๐ง๐ฐ๐ณ๐ฎ ๐บ๐ฐ๐ถ ๐ต๐ฉ๐ข๐ต ๐ธ๐ฆ ๐ฉ๐ข๐ท๐ฆ ๐ฃ๐ฆ๐ฆ๐ฏ ๐ง๐ฐ๐ณ๐ค๐ฆ๐ฅ ๐ต๐ฐ ๐ค๐ข๐ฏ๐ค๐ฆ๐ญ ๐ง๐ญ๐ช๐จ๐ฉ๐ต ๐๐74.
๐๐ฉ๐ช๐ด ๐ค๐ข๐ฏ๐ค๐ฆ๐ญ๐ญ๐ข๐ต๐ช๐ฐ๐ฏ ๐ธ๐ข๐ด ๐ฅ๐ถ๐ฆ ๐ต๐ฐ ๐ข ๐ญ๐ฆ๐จ๐ข๐ญ ๐ฐ๐ฃ๐ญ๐ช๐จ๐ข๐ต๐ช๐ฐ๐ฏ ๐ต๐ฐ ๐ต๐ณ๐ข๐ฏ๐ด๐ฑ๐ฐ๐ณ๐ต ๐ข๐ฏ ๐ข๐ฏ๐ช๐ฎ๐ข๐ญ ๐ช๐ฏ ๐ต๐ฉ๐ฆ ๐ค๐ข๐ฃ๐ช๐ฏ ๐ต๐ฉ๐ข๐ต ๐ฅ๐ช๐ฅ ๐ฏ๐ฐ๐ต ๐ค๐ฐ๐ฎ๐ฑ๐ญ๐บ ๐ธ๐ช๐ต๐ฉ ๐ต๐ฉ๐ฆ ๐ข๐ง๐ฐ๐ณ๐ฆ๐ฎ๐ฆ๐ฏ๐ต๐ช๐ฐ๐ฏ๐ฆ๐ฅ ๐ข๐ช๐ณ ๐ณ๐ฆ๐จ๐ถ๐ญ๐ข๐ต๐ช๐ฐ๐ฏ๐ด. ๐๐ญ๐ต๐ฆ๐ณ๐ฏ๐ข๐ต๐ช๐ท๐ฆ ๐ต๐ณ๐ข๐ฏ๐ด๐ฑ๐ฐ๐ณ๐ต ๐ฐ๐ฑ๐ต๐ช๐ฐ๐ฏ๐ด ๐ธ๐ฆ๐ณ๐ฆ ๐ฑ๐ณ๐ฐ๐ท๐ช๐ฅ๐ฆ๐ฅ ๐ง๐ฐ๐ณ ๐ต๐ฉ๐ฆ ๐ข๐ฏ๐ช๐ฎ๐ข๐ญ, ๐ฃ๐ถ๐ต ๐ธ๐ฆ๐ณ๐ฆ ๐ฏ๐ฐ๐ต ๐ข๐ค๐ค๐ฆ๐ฑ๐ต๐ฆ๐ฅ ๐ฃ๐บ ๐ต๐ฉ๐ฆ ๐ฐ๐ธ๐ฏ๐ฆ๐ณ.
๐๐ฆ ๐ข๐ญ๐ด๐ฐ ๐ช๐ฏ๐ง๐ฐ๐ณ๐ฎ ๐บ๐ฐ๐ถ ๐ต๐ฉ๐ข๐ต ๐ต๐ฉ๐ฆ ๐ฑ๐ฆ๐ณ๐ด๐ฐ๐ฏ ๐ณ๐ฆ๐ฒ๐ถ๐ช๐ณ๐ช๐ฏ๐จ ๐ต๐ฉ๐ฆ ๐ข๐ง๐ฐ๐ณ๐ฆ๐ฎ๐ฆ๐ฏ๐ต๐ช๐ฐ๐ฏ๐ฆ๐ฅ ๐ข๐ฏ๐ช๐ฎ๐ข๐ญ ๐ธ๐ฐ๐ถ๐ญ๐ฅ ๐ฏ๐ฐ๐ต ๐ฃ๐ฆ ๐ต๐ณ๐ข๐ท๐ฆ๐ญ๐ช๐ฏ๐จ ๐ฐ๐ฏ ๐ต๐ฉ๐ช๐ด ๐ง๐ญ๐ช๐จ๐ฉ๐ต ๐ต๐ฐ๐ฅ๐ข๐บ. ๐๐ฉ๐ฆ ๐ข๐ฏ๐ช๐ฎ๐ข๐ญ ๐ช๐ด ๐ข๐ค๐ค๐ฐ๐ฎ๐ฑ๐ข๐ฏ๐ช๐ฆ๐ฅ ๐ฃ๐บ ๐ข ๐ฑ๐ข๐ด๐ด๐ฆ๐ฏ๐จ๐ฆ๐ณ ๐ธ๐ฉ๐ฐ ๐ฅ๐ฐ๐ฆ๐ด ๐ฏ๐ฐ๐ต ๐ณ๐ฆ๐ฒ๐ถ๐ช๐ณ๐ฆ ๐ต๐ฉ๐ช๐ด ๐ด๐ฆ๐ณ๐ท๐ช๐ค๐ฆ.
๐๐๐ ๐ณ๐ฆ๐จ๐ณ๐ฆ๐ต๐ด ๐ต๐ฉ๐ช๐ด ๐ด๐ช๐ต๐ถ๐ข๐ต๐ช๐ฐ๐ฏ, ๐ธ๐ฉ๐ช๐ค๐ฉ ๐ช๐ด ๐ค๐ฐ๐ฎ๐ฑ๐ญ๐ฆ๐ต๐ฆ๐ญ๐บ ๐ฃ๐ฆ๐บ๐ฐ๐ฏ๐ฅ ๐ฐ๐ถ๐ณ ๐ค๐ฐ๐ฏ๐ต๐ณ๐ฐ๐ญ, ๐ฃ๐ถ๐ต ๐ธ๐ฆ ๐ณ๐ฆ๐ช๐ต๐ฆ๐ณ๐ข๐ต๐ฆ ๐ต๐ฉ๐ข๐ต ๐ธ๐ฆ ๐ธ๐ช๐ญ๐ญ ๐ฏ๐ฆ๐ท๐ฆ๐ณ ๐ค๐ฐ๐ฎ๐ฑ๐ณ๐ฐ๐ฎ๐ช๐ด๐ฆ ๐ต๐ฉ๐ฆ ๐ด๐ข๐ง๐ฆ๐ต๐บ ๐ฐ๐ง ๐ฐ๐ถ๐ณ ๐ฑ๐ข๐ด๐ด๐ฆ๐ฏ๐จ๐ฆ๐ณ๐ด, ๐ฏ๐ฐ๐ต ๐ฆ๐ท๐ฆ๐ฏ ๐ฃ๐บ ๐ค๐ฐ๐ถ๐ณ๐ต ๐ฐ๐ณ๐ฅ๐ฆ๐ณ."
