This positions the airline alongside carriers such as Cathay Pacific, Etihad Airways, Air New Zealand,
STARLUX Airlines, EVA Air, Air Europa, and HK Express (Low-cost carrier) reflecting its strong safety culture and consistently high onboard operational standards.
AirlineRatings.com CEO Sharon Petersen commented on the recognition: "Particularly notable on this audit was the crew's vigilance in keeping passengers seated whenever the seatbelt sign was on. There were long periods when it remained illuminated, and passengers naturally grow restless or feel the need to move. The Malaysia Airlines crew were diligent throughout, ensuring everyone stayed seated until it was safe. Their emergency exit briefing was equally impressive.
Although not part of the audit process, a visit to the airline’s operations afterwards really showcased the impressive efforts they’ve made—especially over the past decade—to address crew resource management, human factors, and fatigue management. I’d say many other airlines could take a from Malaysia Airlines’ playbook in this area.
On the latest recognition, Bryan Foong, Chief Executive Officer of Airline Business from Malaysia Aviation Group (MAG), the parent company for Malaysia Airlines said, “The Seven Star PLUS recognition is a meaningful affirmation of the strong safety culture we have continuously built across Malaysia Aviation Group over the years. What makes this recognition especially significant is the acknowledgement of the operational discipline, crew professionalism and robust safety practices demonstrated consistently across our operations by our teams. At MAG, safety underpins every aspect of our business and remains a shared responsibility embraced by every employee across the organisation. This recognition reflects the collective commitment of our people and reinforces our focus on continuously strengthening operational resilience, enhancing our capabilities, and maintaining the highest standards of safety and operational excellence for our passengers.”
STARLUX Airlines, EVA Air, Air Europa, and HK Express (Low-cost carrier) reflecting its strong safety culture and consistently high onboard operational standards.
AirlineRatings.com CEO Sharon Petersen commented on the recognition: "Particularly notable on this audit was the crew's vigilance in keeping passengers seated whenever the seatbelt sign was on. There were long periods when it remained illuminated, and passengers naturally grow restless or feel the need to move. The Malaysia Airlines crew were diligent throughout, ensuring everyone stayed seated until it was safe. Their emergency exit briefing was equally impressive.
Although not part of the audit process, a visit to the airline’s operations afterwards really showcased the impressive efforts they’ve made—especially over the past decade—to address crew resource management, human factors, and fatigue management. I’d say many other airlines could take a from Malaysia Airlines’ playbook in this area.
On the latest recognition, Bryan Foong, Chief Executive Officer of Airline Business from Malaysia Aviation Group (MAG), the parent company for Malaysia Airlines said, “The Seven Star PLUS recognition is a meaningful affirmation of the strong safety culture we have continuously built across Malaysia Aviation Group over the years. What makes this recognition especially significant is the acknowledgement of the operational discipline, crew professionalism and robust safety practices demonstrated consistently across our operations by our teams. At MAG, safety underpins every aspect of our business and remains a shared responsibility embraced by every employee across the organisation. This recognition reflects the collective commitment of our people and reinforces our focus on continuously strengthening operational resilience, enhancing our capabilities, and maintaining the highest standards of safety and operational excellence for our passengers.”
So, what does Seven Star PLUS actually mean?
Seven-Star PLUS is a safety rating that airlines earn, not something they can buy or simply ask for. To qualify, an airline must already have our top-tier Seven-Star safety rating, and only then can it for the audit that could lead to Seven-Star PLUS recognition.
The airline welcomes auditors on board for an independent, anonymous review of its cabin crew’s safety compliance, observed during regular flight conditions over six separate flights. To earn the Seven Star PLUS title, an airline must meet our strict standards throughout the audit, and not all participants qualify. Airlines needing significant improvements keep their Seven-Star safety rating and can be reassessed within a year after making changes.
The value of these audits sits with the airline and the passenger alike. For the airline, the assessment surfaces genuine cabin crew compliance gaps and helps close them early, before they become incidents or regulator findings. A safety team and a chief financial officer both understand the worth of catching a problem in time, and earning the rating gives the airline a credential that carries weight.
For travelers, Seven Star PLUS is a clear signal worth knowing. It marks an airline that opened its cabin operation to independent scrutiny and met the required standard. We hold Seven Star and Seven Star PLUS airlines in the highest safety regard, but the PLUS adds a mark of verified cabin safety compliance, earned by the airlines that chose to be tested.
Seven-Star PLUS is a safety rating that airlines earn, not something they can buy or simply ask for. To qualify, an airline must already have our top-tier Seven-Star safety rating, and only then can it for the audit that could lead to Seven-Star PLUS recognition.
The airline welcomes auditors on board for an independent, anonymous review of its cabin crew’s safety compliance, observed during regular flight conditions over six separate flights. To earn the Seven Star PLUS title, an airline must meet our strict standards throughout the audit, and not all participants qualify. Airlines needing significant improvements keep their Seven-Star safety rating and can be reassessed within a year after making changes.
The value of these audits sits with the airline and the passenger alike. For the airline, the assessment surfaces genuine cabin crew compliance gaps and helps close them early, before they become incidents or regulator findings. A safety team and a chief financial officer both understand the worth of catching a problem in time, and earning the rating gives the airline a credential that carries weight.
For travelers, Seven Star PLUS is a clear signal worth knowing. It marks an airline that opened its cabin operation to independent scrutiny and met the required standard. We hold Seven Star and Seven Star PLUS airlines in the highest safety regard, but the PLUS adds a mark of verified cabin safety compliance, earned by the airlines that chose to be tested.