Thousands of Jetstar passengers had been left facing major delays due to technical outages with the airline.
Jetstar passengers had been left unable to check into their flights after a nationwide technical outage crippled the airline’s systems. The budget airline confirmed the outage on Saturday just before 2pm in a reply to a post on X from a customer who reported not being able to check into his flight home.
“We are experiencing some technical difficulties with our system at the moment. Our team is working hard to get this fixed as soon as possible so we appreciate your patience in the meantime,” a Jetstar spokesperson wrote.
“We are experiencing some technical difficulties with our system at the moment. Our team is working hard to get this fixed as soon as possible so we appreciate your patience in the meantime,” a Jetstar spokesperson wrote.
The message went on to say
“Our check-in staff will be able to assist you with checking in for your flight. If there’s anything else you need help with, please feel free to send us a DM.”
In the same post, passengers reported experiencing the same issues at airports in Bali and in Japan.
In a statement on Saturday afternoon, a Jetstar spokeswoman said, "an IT issue had impacted the airline’s check-in and boarding systems, but confirmed the issue would be fix by tonight."
The outage lasted for about four hours and resulted in some flights being cancelled.
“Our operations are slowly returning to normal however there may still be some flow on impacts to flights today,” the spokeswoman said.
“We thank customers for their patience and understanding and sincerely apologise for any inconvenience caused.”
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