"Urgent" reminder for Bonza customers with a flight ticket

Jetstar and Qantas are urgently reminding Bonza customers and staff who were offered free flights to use up the offer before the end of this weekend. In April, just 14-months after Bonza officially launched, it entered into voluntary administration with flights slashed across the country.

As a result, hundreds of passengers were left stranded and major Aussie airlines, such as Jetstar, Qantas and Virgin Australia all stepped in to provide free flights to affected customers. Jetstar and Qantas are reminding Bonza passengers who booked flights with the airline that their free flights offer is still available – but it ends today.

BONZA BOEING 737 MAX 8 VH-UJK (MSN 43974)

“We would like to remind Bonza customers who have yet to come forward to take up our offer of free flights by close of business today (30th of June,”) Jetstar said. Essentially, customers just need to show a proof of booking or confirmation and they will be accommodated by the two airlines at no cost.

Of Bonza’s 36 routes, there are six overlapping routes with either Jetstar or Qantas including Melbourne to Gold Coast (Jetstar), Melbourne to Sunshine Coast (Jetstar) and Melbourne to Alice Springs (Qantas).

“If there is another close alternative route that Jetstar or Qantas operate, customers with a cancelled Bonza flight can also travel at no cost (e.g. Brisbane as an alternative to Gold Coast, or Melbourne as an alternative to Avalon),” its statement read.

More than 25,000 passengers have already been re-accommodated on Jetstar and Qantas services at no cost since Bonza stopped flying seven weeks ago, with passengers provided seats on six overlapping routes or the closest alternative route.

Jetstar has also set up a dedicated page for Bonza’s employees on its careers site and are working with those who have contacted the airline about opportunities across the business.