Jetstar announces changes as it aims to improve operations

JETSTAR AIRBUS A321-251NEO VH-OFP (MSN 11102) 

Jetstar travellers will need to arrive at the airport a lot earlier, after the carrier announced a series of changes which it hopes will "boost punctuality and reliability".

Check-in, bag drop, and boarding gate closure times will be changed from the 23rd of May.

The new changes have been communicated to Jetstar customers by email and text message.

Domestic travellers 

Check-in and bag drop will now close 40 minutes before departure — 10 minutes earlier than previously

Boarding gates will close 20 minutes before departure— 15 minutes earlier than previously.

 
International travellers
International travellers will need to watch the clock even more closely.

Check-in and bag drop will close at least 60 minutes before international flights.
Boarding gates will close 20 minutes before domestic and international flights.

Why are these changes being made?

“We know our performance hasn’t been up to scratch, and we are working hard to boost punctuality and reliability," Jetstar's chief operating officer Matt Franzi says.

He says the changes bring them into line with other budget airlines across the world.

“To improve our performance, we’re also recruiting more airport staff, cabin crew and engineering team members and making changes to our check-in, bag drop and boarding times, to bring them in line with other low-cost carriers around the world.

“Everyone across the airline is committed to getting Jetstar to its best while delivering the lowest-possible fares so our customers can fly to more places, more often.”

What about other low-cost airline check-in times? 

Bonza: Check-in and bag drop closes 40 minutes before departure.
Easyjet: Online check-in closes 2 hours before departure and bag drop closes 60 minutes before to departure.
Ryanair: Check-in closes 40 minutes before departure and boards 20 minutes before departure.
Scoot: Check-in and bag drop closes 60 minutes before departure.