This move comes after the airline faced massive flight cancellations last month. In the first weeks of December, the country’s biggest carrier cut about 4,500 flights, stranding three hundred thousand passengers across the nation. The chaos also highlighted worries about the lack of competition in the world’s fastest-growing aviation market.
IndiGo has admitted that poor pilot roster planning was the main reason for the disruption. A later investigation by the Directorate General of Civil Aviation (DGCA) found several operational shortcomings at the airline, especially after stricter pilot rest and duty rules were introduced last year, according to the regulator.
IndiGo INGL.NS, which holds 65 per cent of India's domestic market, failed to properly identify planning gaps or maintain adequate operational buffers, the DGCA said, adding that the airline had an "overriding focus" on maximising the use of crew, aircraft, and network resources.
The DGCA stated that IndiGo’s approach undermined roster integrity and negatively affected operational resilience.
According to a government source, the fine was the largest ever imposed by the authority, though it represented only 0.31% of IndiGo’s annual profit for the 2024/25 fiscal year.
In a statement, IndiGo said its board and management are committed to fully acknowledging the orders and will take appropriate actions thoughtfully and in due time.
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