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| QATAR AIRBUS A380-861 A7-API (MSN 235) |
The victim reports significant disruption to their business trip, including cancelled meetings and security concerns, while Qatar Airways offered only the replacement cost of the device despite acknowledging the theft through their Security Investigations Manager.
The March 28th incident occurred when a business class passenger briefly left their phone in a lavatory shortly before landing in Singapore. Upon returning only moments later, the phone had disappeared.
Despite asking cabin crew several times if they have it or have seen it, the phone disappeared. Tracking technology later placed the device at a crew hotel in Singapore before it was transported to the Philippines.
Qatar Airways’ investigation confirmed the theft and resulted in the dismissal of the responsible crew member. However, the airline’s customer service response has been characterized by delays, inconsistent communication, and what the passenger describes as inadequate compensation that fails to address the broader impact of the theft.
The airline initially ignored the passenger’s inquiries for weeks before offering SGD 949 (approximately £560 or A$1,144) to cover only the device’s replacement cost. Further communication from Qatar Airways reportedly mischaracterized the confirmed theft as simply “unattended personal belongings,” contradicting their own investigation findings.
Fustrated by the airline’s handling of the situation, the affected passenger has escalated the matter to both the Qatar Civil Aviation Authority and Singapore’s Civil Aviation Authority (CAAS). These formal complaints highlight not just the theft itself but the subsequent customer service failures that compounded the incident.
The passenger, who switched to Qatar Airways after years of loyalty to Singapore Airlines (SQ), expressed disappointment in the airline’s response to a serious security breach by their own staff member. Despite reaching out to the CEO’s office and senior management, the passenger reports no satisfactory resolution has been achieved.
Another passenger recently filed a lawsuit against Qatar Airways, alleging a flight attendant stole A$600 from her designer handbag while she slept in a QSuite Business Class seat. The incident occurred on the 26th of February 2025, during flight QR738 from San Francisco to Doha, operated by an Airbus A350-1000.
The lawsuit, filed in a California district court, states that the passenger boarded with $4,100 in cash. After waking from sleep, she discovered her handbag missing and subsequently found it on the lavatory floor alongside a Qatar Airways flight attendant. A check of her belongings revealed $600 missing from an envelope containing dollar bills.
The March 28th incident occurred when a business class passenger briefly left their phone in a lavatory shortly before landing in Singapore. Upon returning only moments later, the phone had disappeared.
Despite asking cabin crew several times if they have it or have seen it, the phone disappeared. Tracking technology later placed the device at a crew hotel in Singapore before it was transported to the Philippines.
Qatar Airways’ investigation confirmed the theft and resulted in the dismissal of the responsible crew member. However, the airline’s customer service response has been characterized by delays, inconsistent communication, and what the passenger describes as inadequate compensation that fails to address the broader impact of the theft.
The airline initially ignored the passenger’s inquiries for weeks before offering SGD 949 (approximately £560 or A$1,144) to cover only the device’s replacement cost. Further communication from Qatar Airways reportedly mischaracterized the confirmed theft as simply “unattended personal belongings,” contradicting their own investigation findings.
Fustrated by the airline’s handling of the situation, the affected passenger has escalated the matter to both the Qatar Civil Aviation Authority and Singapore’s Civil Aviation Authority (CAAS). These formal complaints highlight not just the theft itself but the subsequent customer service failures that compounded the incident.
The passenger, who switched to Qatar Airways after years of loyalty to Singapore Airlines (SQ), expressed disappointment in the airline’s response to a serious security breach by their own staff member. Despite reaching out to the CEO’s office and senior management, the passenger reports no satisfactory resolution has been achieved.
Another passenger recently filed a lawsuit against Qatar Airways, alleging a flight attendant stole A$600 from her designer handbag while she slept in a QSuite Business Class seat. The incident occurred on the 26th of February 2025, during flight QR738 from San Francisco to Doha, operated by an Airbus A350-1000.
The lawsuit, filed in a California district court, states that the passenger boarded with $4,100 in cash. After waking from sleep, she discovered her handbag missing and subsequently found it on the lavatory floor alongside a Qatar Airways flight attendant. A check of her belongings revealed $600 missing from an envelope containing dollar bills.
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