Queensland lady forced to crawl down plane aisle

The below story is Follow on from a story I posted on Friday about Jetstar.

JETSTAR AIRBUS A320-232 VH-VGF (4497)

A Queensland woman in a wheelchair has slammed her treatment by Jetstar as disgraceful after she felt forced to crawl along the aisle of a plane.

In a video, Natalie Curtis can clearly be seen crawling along the floor to get to her wheelchair and disembark a Jetstar plane.

"Just the thought of crawling on the ground where everyone has walked on is sickening, you don't know what you're putting your hands on," Curtis said.
"There was probably about five people standing around watching as well."

The disability support worker from Townsville has spina bifida and has been in a wheelchair since high school and travels often.

The trip to Bangkok was to celebrate her birthday with her friend Natasha.
After touching down in Thailand, the women were first told the wait for a special wheelchair to fit down the aisle would be 40 minutes.
Curtis says she was then told by a worker that she would need to pay for it.

"She came on board, she was nicely dressed, with a clipboard, saying we have to pay for a chair and I'm like we don't need to pay for a chair, I have my own chair, (I) just need an aisle chair."

Natasha, her friend, contemplated carrying her but didn't want to injure herself or Curtis.
In a statement, Jetstar unreservedly apologised, saying it was "a miscommunication that resulted in the delay of an aisle chair".
The airline said it was looking into what happened as a matter of urgency.
The airline doesn't normally charge for aisle chairs and said, "at no point was an aisle chair withheld due to a request for payment".

Curtis was offered a refund and a voucher but said she didn't plan on ever flying with Jetstar again.
"Hopefully Jetstar learn from this, they really need to lift their game," she said.

Jetstar has apologised, saying there was a miscommunication.