Passenger finds cockroach in food served during flight

AIR INDIA BOEING 787-8 VT-ANT (MSN 36297)

Merely eight days following the report of a mouse discovered in an inflight meal, news has surfaced again regarding an undesirable object found in another meal while inflight.

Air India has issued an apology after a passenger on board from Delhi to New York had an unpleasant experience after finding a cockroach in their inflight meal on the 17th of September.

The Air India spokesperson said on Saturday, that they have raised the issue with the catering service provider to investigate it further and ensured to take necessary actions to prevent any recurrence of such instances in the future.

"We are aware of a social media post by a passenger regarding a foreign object in the onboard meal offered to them on AI101 operating from DEL to JFK on 17 September 2024. Air India works with reputed caterers who supply to leading airlines globally and have stringent SOPs and multiple checks to ensure the quality of meals served to our guests," the spokesperson said in a statement.

"We are concerned about the experience of the customer in the said instance and have taken it up with our catering service provider to investigate it further. We will take necessary actions to prevent any recurrence of such instances in future," the statement added.

In a post on X, the passenger said a cockroach was found in the omelette served on the flight from Delhi to New York.

"My 2-year-old finished more than half of it with me when we found this. Suffered from food poisoning as a result," she said.

The passenger also shared a short video and pictures of the food items served during the flight. She tagged Air India, aviation regulator DGCA and Civil Aviation Minister K Rammohan Naidu in the post.