.JPG) |
| UNITED BOEING 787-9 N29978 (MSN 66137) |
Jenna Longoria, attempting to board a Texas-bound plane from San Francisco International Airport, repeatedly addressed a United crew member with the wrong pronoun.
Longoria, a health and hormone specialist, recounted that the flight attendant, who identifies as female, had issued the family their boarding passes.
"I said, ‘Thank you, sir.’ That was all," Longoria stated.
According to her, the attendant became upset. "As I proceeded down the plane's aisle, she detained my mother and barred her from following me past the gate," Longoria shared with the media.
Onboard, Longoria sought assistance from another male flight attendant to reunite with her mother. However, in referencing the first attendant, she again used the pronoun "he."
"He asked, 'He?' and I confirmed, ‘Yes.’ He then pointed out, ‘She is wearing a dress’," Longoria explained.
Holding her crying son, her focus was on boarding the plane safely, not on the correct pronouns. The family was denied boarding, and the plane left with their belongings and medications.
United claims the family was barred from boarding due to excessive carry-on items, a point Longoria strongly contests.
But, in an online video, a United representative named Gabriella stated, "Due to the verbal altercation with our staff, you were removed from this aircraft."
"I need to gather more statements, but I was informed of some derogatory transgender-related comments and accusations of bigotry, which led to your removal," Gabriella added.
Longoria expressed her shock and described the experience as traumatic.
Subsequently, the family purchased new tickets with another airline to continue their journey.
Longoria, a health and hormone specialist, recounted that the flight attendant, who identifies as female, had issued the family their boarding passes.
"I said, ‘Thank you, sir.’ That was all," Longoria stated.
According to her, the attendant became upset. "As I proceeded down the plane's aisle, she detained my mother and barred her from following me past the gate," Longoria shared with the media.
Onboard, Longoria sought assistance from another male flight attendant to reunite with her mother. However, in referencing the first attendant, she again used the pronoun "he."
"He asked, 'He?' and I confirmed, ‘Yes.’ He then pointed out, ‘She is wearing a dress’," Longoria explained.
Holding her crying son, her focus was on boarding the plane safely, not on the correct pronouns. The family was denied boarding, and the plane left with their belongings and medications.
United claims the family was barred from boarding due to excessive carry-on items, a point Longoria strongly contests.
But, in an online video, a United representative named Gabriella stated, "Due to the verbal altercation with our staff, you were removed from this aircraft."
"I need to gather more statements, but I was informed of some derogatory transgender-related comments and accusations of bigotry, which led to your removal," Gabriella added.
Longoria expressed her shock and described the experience as traumatic.
Subsequently, the family purchased new tickets with another airline to continue their journey.
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