Qantas customers receive notifications for flight credit compensation

Lawyers, Echo Law and Piper Alderman, have officially started sending court-approved emails and text messages to over one million Qantas customers regarding a $105 million settlement over pandemic-era flight credits. 

The notifications, which began rolling out on Monday the 29th of June 2026, outline the process for passengers to participate in and claim compensation from the class action settlement. 

You are likely eligible for a payout if you meet the following conditions:

• Your domestic or international Qantas flight was scheduled to depart between the 1st of January 2020 and the 1st of November 2022.
•  The flight was cancelled by Qantas.
• You were issued a restricted flight credit instead of receiving a direct cash refund.

You still qualify even if you have already used the flight credit or eventually managed to receive a refund. 

Eligible class action members will receive a minimum of $50 per customer. 

Payouts can be significantly larger for passengers who held multiple bookings or experienced severe delays in recovering their money. 

After legal fees and litigation funding costs are deducted, approximately $68 million remains for direct distribution to customers. 

Timeline:
Group members must formally register by the 2nd of October 2026 at 4:00 PM AEST.
Payouts are expected to begin tracking into bank accounts by the end of 2026, subject to final Federal Court approval.

Important Next Steps & Scam Warnings
Check Original Information:

Notices are being sent progressively using the specific phone numbers and email addresses attached to your original ticket bookings. Check the Echo Law Flight Credits Class Action portal directly if you believe you qualify but did not receive a notice by the 10th of July 2026.

Unclaimed Credits: 

This settlement is separate from your general right to a full refund. Qantas permanently removed the expiry date on COVID-19 travel credits. If you still hold an unused credit, you can call Qantas directly to convert it to a standard cash refund. 

Scam Protection: Law firms are warning consumers to be highly vigilant against text or email scams trying to steal banking details. Legitimate notifications will guide you on how to safely lodge a registration via the official legal administration portal.