Thursday, 19 July 2018

Technical issues causes Malaysia flight to return to Brisbane

MALAYSIA AIRLINES A330-323 9M-MTK (CN 1388)     File Photo

Last nights Malaysia Airlines Flight MH134 was forced to return to Brisbane airport an hour after being airborne due to a technical fault.
The aircraft departed runway 01 at 11.31pm Brisbane time (9.31pm Malaysian time).
About 40 minutes later, MH134 pilot Captain Charles Chelliah announced that the flight was required to return to Brisbane airport owing to technical issues.

The flight climbed to just over 10,00 feet and circled the airport before landing again exactly 1 hour later back on runway 01 at 12.31am Brisbane time (10.31 Malaysian time)
According to passengers on the flight they experienced a rough landing and the aircraft suddenly came to a stop on the runway.
In a post-landing announcement, Charles said the aircraft was unable to taxi on it own and was waiting to be towed to the terminal.
He also explained that the plane cannot be towed because the landing gear door is open.
According to a Malaysian passenger, passengers have remained calm and almost all of them were seen texting their family and friends about the incident.
At 1.32 am Brisbane time (11.32pm Malaysian time), the in-flight entertainment was been stopped and the aircraft still remained on the runway.

Aircraft Details
Airline: Malaysia Airlines
Code: MH/MAS
Aircraft Type: Airbus A330-323
Registration: 9M-MTK
Serial Number: 1388
Engines: 2 x PW PW4168A
First Flew: 31/01/2013
Age: 5 years 5 months
Test Registration: F-WWYT

Due to Brisbane airport being closed to take-off and landings the arriving midnight Emirates flight (EK 432) diverted to Melbourne.

Part of the story sourced from here

Wednesday, 18 July 2018

Skytrax World Airline Awards for 2018

The awards for the worlds best airlines were announced earlier today at the Grand Ballroom of the Langham Hotel in London. The awards are based on surveys of more than 20 million travellers, who rated more than 335 airlines between August 2017 and May 2018. The top ten Worlds Best Airlines in the world as voted by millions of travellers are:

World's best airlines for 2018   (last Years Place)

1. Singapore Airlines (2)
2. Qatar Airways (1)
3. ANA All Nippon Airways (3)
4. Emirates (4)
5. EVA Air (6)
6. Cathay Pacific Airways (5)
7. Lufthansa (7)
8. Hainan Airlines (9)
9. Garuda Indonesia (10)
10. Thai Airways (11)

SINGAPORE A380-841 9V-SKJ (CN 045)              File Photo

Singapore Airlines has been named the world's best airline for the fourth time in the annual World Airline Awards. Singapore Airlines also knocked off last year's winner, Qatar Airways, for the top spot. Asian airlines dominated the list, with seven of the top 10 coming from the region. Lufthansa was the only European airline to make the list.
Singapore Airlines also took out the awards for best first class, best airline in Asia and best first class seat.

How did your favourite airline go, find out here.

Best economy class 

1. Thai Airways
2. Singapore Airlines
3. Qatar Airways
4. Emirates 
5. ANA All Nippon Airways
6. Cathay Pacific Airways 
7. Garuda Indonesia 
8. EVA Air
9. Lufthansa 
10. Japan Airlines

Best premium economy class

1. Air New Zealand
2. Qantas Airways
3. Singapore Airlines
4. Lufthansa
5. Air France
6. Aeroflot
7. EVA Air
8. Japan Airlines
9. Virgin Australia
10. China Airlines

Best business class

1. Qatar Airways
2. Singapore Airlines
3. ANA All Nippon Airways
4. Emirates
5. Etihad Airways
6. Qantas Airways
7. Cathay Pacific Airways
8. Lufthansa
9. Turkish Airlines
10. EVA Air

This is how the airlines in Australia faired

Qantas Airways

Qantas finished in 11th place, up four place on last years 15th spot.
Qantas took out..
Best Airline in Australia/Pacific
Best Airline Staff in Australia/Pacific
Best First Class in Australia/Pacific
Best Business Class in Australia/Pacific
Best Economy Class in Australia/Pacific

Virgin Australia came in at 22 this year dropping 9 places from last years 13th spot.

The Best Airlines in Australia/Pacific 2018

1. Qantas Airways

2. Air New Zealand

3. Virgin Australia

4. Jetstar Airways

5. Fiji Airways

6. Tigerair Australia

7. Air Tahiti Nui

8. AirCalin

9. Air Vanuatu

10. Air Niugini

How did your airline or region fair, find out here.

Tuesday, 17 July 2018

Airnorth cancels Wellcamp - Cairns flights

EMBRAER ERJ 170-100 VH-ANT (CN 17000357)           File Photo

Airnorth airlines has confirmed with Wellcamp Airport that from mid October this year they will be ceasing the Wellcamp - Cairns flights.
The airline contacted customers advising those booked on flights after mid-October that their flights had been cancelled. The reason for the cut in the service is due “lack of bookings.” but from the research I have done and checking the prices, customers are saying the fares are just to high.
Wellcamp Airport general manager Sara Hales said that the news of Airnorth cutting the Cairns route was "disappointing". Airnorth began flying between Wellcamp and Cairns in March 2016.
Air North is not the only airline reducing flights out of Wellcamp as last month Qantas announced that it would cut two of its flights between Wellcamp and Sydney.

Capiteq Limited, (trading as Airnorth) is a regional airline based at Darwin International Airport. Airnorth was established in 1978 and started operations on the 4th July that year. It operates scheduled and charter services in the Northern Territory, Queensland, Victoria, Western Australia, and East Timor. Airnorth operates fleet of 15 aircraft ( 5 ERJ 170's; 7 ERJ 120's and 3 Metro 23's)

While on Cairns;  Cairns Airport was thrown into lockdown yesterday, forcing hundreds of people outside onto the footpath. According to the Australian Federal Police (AFP),  they had to respond after a woman briefly entered a restricted area.
“At no stage was there a threat to public safety,” the AFP spokesperson said.
At about 12.30pm an alarm was triggered when a woman passed through an exit the wrong way as another person was entering, the Cairns Post reports.
“We have spoken to the lady and it is believed she forgot something and left the plane to run back to get it,” Cairns Airport chief operations officer Kate McCreery-Carr said.

The woman was said to be apologetic and embarrassed that an evacuation had to be carried out.
“She thought because she had been screened it was all OK,”
It is reported that there were disruptions to about five flights.
Inquiries into the incident are ongoing.
No charges have been laid.

Passengers were told everyone will need to go through security for a second time and several flights had been delayed.

Sunday, 15 July 2018

Ryan Air diverts due to cabin pressure

Passengers on board a Ryanair flight between Dublin (DUB/EIDW) and Zadar (ZAD/LDZD) experienced cabin depressurisation before the flight was diverted.
Dozens of passengers were reportedly injured after a Ryanair flight lost cabin pressure, with some left "bleeding from their ears, mouth or nose". German police said 33 of the 189 passengers on board were taken to a nearby hospital after complaining of headaches, ear pain and nausea. All were able to leave by Saturday morning.
One passenger wrote on Facebook that the air went cold and oxygen masks dropped, saying the plane dropped "3,000 metres in less than one minute”.
Ryanair flight FR7312 took off from Dublin Airport at 8.27pm (local time) last night and was scheduled to land in the Croatian coastal city but was instead diverted to Frankfurt-Hahn Airport (HHN/EDFH) after the in-flight depressurisation. The plane landed in Frankfurt-Hahn at just before 11.30 pm local-time.
Oxygen masks were deployed during the incident with passengers on board the flight speaking on social media about their experience. One described it as “the worst moments of my whole life”.
Another passenger shared a photograph on Facebook of oxygen masks dangling from the roof of the plane and complained of hearing problems.
German broadcaster DW reports that some 30 passengers were taken to local hospitals with complaints of earaches and headaches.
Sarah McGarry told The Irish Times that her eardrum burst during the descent but she did not go to hospital because she did not know if she would miss the next flight on to Croatia.
She told the paper: "We’re flying and next of all the oxygen mask comes down, we’re left in darkness for 15 minutes, there’s no reassurance just people shouting ‘emergency, emergency’.
“There was a newborn baby and children on the flight, people are screaming and we don’t know what’s going on for 15 minutes. Then finally we’re told that we’re going to Germany.”
Another unnamed passenger told the paper "it was really scary, there were three to four minutes (that felt like an hour) when the plane was falling fast and I thought we were done for”.

In a statement, Ryanair said that standard procedures were followed during the incident.
“This flight from Dublin to Zadar diverted to Frankfurt-Hahn due to an inflight depressurisation. In line with standard procedure, the crew deployed oxygen masks and initiated a controlled descent,” a Ryanair spokesperson said. The aircraft landed normally and customers disembarked, where a small number received medical attention as a precaution.


In its statement, the airline confirmed that there were issues providing accommodation.
“Customers were provided with refreshment vouchers and hotel accommodation was authorised, however there was a shortage of available accommodation,” the statement said.
“Customers will board a replacement aircraft which will depart to Zadar this morning and Ryanair sincerely apologised for any inconvenience.”

Aircraft Information
Airline: Ryan Air
Code: FR/RYR
Aircraft Type: B737-8AS
Registration: EI-GSA
Serial Number: 44841
Engines: 2 x CFMI  CFM56 - 7B26
First Flew: 12th May 2018
Age: 2 months
Test Registration:

Story sourced from here

Happy Birthday Boeing

          Boeing full logo.svg

                      HAPPY 102nd BIRTHDAY BOEING

BOEING 787-8 N787BX (CN 40692)

In March 1910, William E. Boeing bought Heath's shipyard in Seattle on the Duwamish River, which later became his first airplane factory. Boeing was incorporated in Seattle by William Boeing, on the 15th July 1916, as "Pacific Aero Products Co". Boeing, who studied at Yale University worked initially in the timber industry, where he became wealthy and learned about wooden structures. This knowledge proved invaluable in his subsequent design and assembly of airplanes. The company stayed in Seattle to take advantage of the local supply of spruce wood.
William Boeing founded his company a few months after the June 15 maiden flight of one of the two "B&W" seaplanes built with the assistance of George Conrad Westervelt, a U.S. Navy engineer. Boeing and Westervelt decided to build the B&W seaplane after having flown in a Curtiss aircraft. Boeing bought a Glenn Martin "Flying Birdcage'' seaplane (so called because of all the guy-wires holding it together) and was taught to fly by Glenn Martin himself. This first Boeing airplane was assembled in a lakeside hangar located on the northeast shore of Seattle's Lake Union. Many of Boeing's early planes were seaplanes.
On May 9, 1917, the company became the "Boeing Airplane Company". In late 1917, the U.S. entered World War I and Boeing knew that the U.S. Navy needed seaplanes for training. So Boeing shipped two new Model Cs to Pensacola, Florida where the planes were flown for the Navy. The Navy liked the Model C and ordered fifty more. The company moved its operations to a larger former shipbuilding facility known as Boeing Plant 1, located on the lower Duwamish River

The Boeing Company is an American multinational corporation that designs, manufactures, and sells not just airplanes but rotorcraft, rockets, and satellites worldwide. It also provides leasing and product support services. Boeing is among the largest global aircraft manufacturers, is the second-largest defence contractor in the world based on 2013 revenue, and is the largest exporter in the United States by dollar value.
The Boeing Company's corporate headquarters are located in Chicago and the company is led by President and CEO Dennis Muilenburg. Boeing is organized into five primary divisions: Boeing Commercial Airplanes (BCA); Boeing Defence, Space & Security (BDS); Engineering, Operations & Technology; Boeing Capital; and Boeing Shared Services Group. In 2015, Boeing recorded $96.11 billion in sales, ranked 27th on the Fortune magazine "Fortune 500" list (2015), ranked 90th on the "Fortune Global 500'' list (2015), and ranked 27th on the "World's Most Admired Companies" list (2015).

The Boeing family consists of the
707, 717, 727, 737, 747, 757, 767, 777, 787 the F/A-18E/F Super Hornet, the CH-47 Chinook and the 702 Satellite family (the Boeing 702 is communication satellite bus)

In December 2013 my family and I visited the Boeing plant at Paine Field in Everett and did the tour. We also visited the Boeing plant at Renton, and called into the Boeing store in Seattle.

                                            Paine Field Tower

Renton Tower

Information sourced from Wikipedia

Friday, 13 July 2018

QANTAS steals points - customers outraged

QANTAS A380-842 VH-OQE (CN  027)                    File Photo

Having flow almost 150 times in the last three years and being a member of Qantas club I consider myself a very loyal and dedicated customer of Qantas, so this story concerns me to no end.

Qantas passengers furious after frequent flyer points vanish

QANTAS has been flooded with complaints on Facebook from passengers who are “disgusted” at one big problem.
SHOCKED passengers have hit out at Qantas after their hard-earnt frequent flyer points vanished from their accounts. The airline was flooded with complaints after posting a promotional video on its Facebook page last month asking “What will you do with your Qantas points?”
The post was meant to be inspiring, but to some flyers it proved to be the final insult. Because, unfortunately, the answer to the question was “nothing” for many unsuspecting passengers who went to cash in their points only to discover they no longer existed, leaving them “disgusted”.
While some were simply angry about the carrier’s rule that sees frequent flyer points deleted from accounts after 18 months of inactivity, others claim they were the victims of a company decision that left them blindsided.
The root of the problem originates from a deal made between the airline and Woolworths back in 2016. Under changes to the Woolworths Rewards program, the default option for Qantas passengers changed to earning discounts with the supermarket giant instead of frequent flyer points.
Those wishing to continue earning Qantas points while shopping at Woolworths needed to manually go into their account and select that option.
Qantas says the rebranding was well-publicised at the time, but some passengers say they didn’t get the memo and instead received a nasty surprise. They claim to have found out this year that they actually hadn’t been earning any points since the switchover and thus they had all expired.
While Qantas said it had sent emails to its customers notifying them of the change in advance, some claim they didn’t receive one or that it had ended up going to their spam folder. Others said an email wasn’t enough — why didn’t Qantas call or text them to warn them before “stealing” their points?
For some, the loss amounted to hundreds of thousands of points, worth thousands of dollars.
Points are usually worth around one cent each, depending on what they’re used for.
One passenger wrote on the Qantas Facebook page of their loss: “Qantas wiped 360,000 points from me, all accumulated from fifo work, only contacted by email when they wiped my account, very disappointed Qantas.”
Another said: “Qantas the reason most people lost their points was when Woolworths stop(ped) their rewards points system. If Qantas was reasonable they would do the right thing by these people.”

Stephen Roberts is among the passengers claiming to have had points wiped without warning. The 49-year-old from Canberra said 175,618 points disappeared from his account last April.
It was a hard-earned stash too; he had been accumulating Qantas points since his early 20s with his first credit card, and had only redeemed them on one previous occasion.
“I was saving the rest of my points — just under $1000 worth — for something special from JB Hi-Fi, like a high-end digital camera or an expensive Dyson vacuum cleaner,” Stephen told “Little did I know what was to come.”
He only discovered the loss a few months ago.
“When I logged onto my Qantas account for the first time in a long time back in late 2017, I saw in shock (as) all my accumulated points were ‘expired’.”

He called the airline for an explanation and — hopefully — some compassion but instead was simply told: “You need to manage your points.”
“I asked why you did not notify me before you took my points? ‘We do, we send an email in the month before they expire.’ I checked for this email at the time Qantas said they sent it. Not surprisingly, I could find nothing.”
It tuns out that the email had been swallowed up by his spam box, at a time when Stephen said he had been in the middle of moving his family — including two young children — interstate. He questioned why Qantas didn’t call him or even text, considering they had his number.
“It was a very hectic time ... the last thing on my mind was managing my Qantas points, but that is exactly what Qantas expected me to do. Any my punishment for not doing this? The loss of all my points.”
He continued to try to get the points back, without luck.
“I called them several times over a two-week period, pleading with Qantas, trying to explain that these were my hard-earned points over 25 years and I was saving them for something I really needed.” 
He was simply told: “We don’t give back expired points.”
“This company lacks any decency or compassion that you would hope our national airline would have ... Shame Qantas, shame.
“Qantas would seemingly be making (a fortune) ... by this callous act, repeated on countless unsuspecting members like myself. The recent Facebook activity confirms there any many in this situation, some losing double or triple the number of points I lost.
“This has left a very bitter feeling towards Qantas, so much so I avoid flying with them if at all possible.”
While he’s given up on getting his points back for now, he hopes that collective action may have more success in “righting this wrong”.

The story was sourced from here.

Thursday, 12 July 2018

Inside the new QANTAS 787-9

Last Saturday I went out to Brisbane airport to see the very first Qantas 787-9 arrive in Brisbane, (see post from Saturday and I watched this aircraft with much fascination. Well today I flew home on this incredible machine from Melbourne to Brisbane and loved the whole experience..
I arrived at the airport around 2.30pm and took advantage of the time to photograph a few movements before my flight.

EMIRATES A380-861 A6-EEH (CN 119)

QANTAS A330-202 VH-EBR (CN 1251)


QANTAS B737-838 VH-VZE (CN 34199)

Boarding time was at 3.50pm so I got to the gate, 23, around 3.30 and I spoke to the ground staff to see if I could possibly board the aircraft early so I could take some photos before the flight. A supervisor did go on board and ask but unfortunately due to engineering being on the flight deck talking to the flight crew my request was denied. They did say I could get photos when we land in Brisbane, and although a messy aircraft is not good for photos, I was grateful I was allowed the opportunity.

QANTAS B787-9 VH-ZNE (CN 63391)

We began boarding Qantas's fifth 787 Dreamliner (VH-ZNE) at 3.46pm and walking down the twin isle aircraft it was very obvious this was a brand new aircraft, (in fact it only arrived in Australia on the first of this month).
The d├ęcor is very pleasing and you cant help but notice the tall ceilings and very large windows.

I took my seat which was 53K and I was surprised at how roomy and comfortable the seat was. There was a lot of leg room, especially for a 6ft 1 person like me. Looking around I noticed there was a dimmer switch for the windows instead of the old window blinds. The entertainment screen was quite large and there was even a fold away shelf for your iPad or mini computer, and the compartment had a USB power point.
Todays flight was being operated by Captain Malcom Burns, First officer Tim Apple and the cabin supervisor was Jodie. I also found out the entire cabin crew are actually international cabin crew. 
The last cabin door was closed at 4.09 and we pushed back at 4.14pm. We began taxiing at 4.18 and taxied out for a runway 27 departure. We held short for about a minute before lining up for a rolling start. We got airborne at 4.23pm. The climb out was a little bumpy due to the low cloud, but once we cleared that our flight was very smooth and really comfortable. After banking right we headed for Brisbane climbing to flt lvl 410. Watching the cabin crew make there way down the twin isles offering infight service you could have easily assumed we were on an international flight.
Our track took us up over Wagga Wagga, west of Armidale and on to Casino. 

We began our descent at 5.38 and when we were abeam Coolangatta we went into a holding pattern for one 8 minute hold before continuing on to Brisbane. 


We landed on runway 19 three minutes late a 6.13pm.
I waited until everyone got off and as promised Jodie introduced me to the captains who were happy to show me around. 






The aircraft has 236 seats, the interior features 42 lie flat Business Class seats which recline 180 degrees, 28 Premium Economy seats which recline 9 degrees and 166 Standard Economy seats which recline 6 degrees. The 787 will be on the Brisbane - Melbourne rotation up until the 1st of September when it will replace the daily 747 to Los Angeles, but this time it will continue on to New York.