Under the rules issued by the Civil Aviation Authority of Thailand, passengers on international flights delayed by more than two hours will now be entitled to free food and beverages as appropriate for the waiting period and free access to phones and email at the airlines expense, the Bangkok Post newspaper reported.
For delays exceeding five hours, airlines must also provide compensation of at least 1,500 baht (AU$70 / US$46), which can be in the form of cash, credit shells, travel vouchers, flyer miles, or equivalent options, within 14 days.
If an overnight stay is necessary, they are required to provide passengers with accommodation and transport, and the option to cancel their trip with a full refund.
For delays of more than 10 hours, passengers are eligible for the same benefits but with higher compensation of 2,000-4,500 baht (AU$94-$211 / US$61 - $138) depending on flight distance.
For delays exceeding five hours, airlines must also provide compensation of at least 1,500 baht (AU$70 / US$46), which can be in the form of cash, credit shells, travel vouchers, flyer miles, or equivalent options, within 14 days.
If an overnight stay is necessary, they are required to provide passengers with accommodation and transport, and the option to cancel their trip with a full refund.
For delays of more than 10 hours, passengers are eligible for the same benefits but with higher compensation of 2,000-4,500 baht (AU$94-$211 / US$61 - $138) depending on flight distance.
In the event of flight cancellations, airlines must provide the same support offered for delays of more than 10 hours.
But these rules do not apply if the airline has notified passengers at least seven days in advance or less than seven days in advance but with an alternative flight departing within three hours of the original time or if the cancellation is due to unforeseeable and unavoidable circumstances despiteft the airline taking appropriate measures.
This is good news for my family and I as we are flying to Bangkok in a few weeks with Jetstar, and unfortunately, they are not the most reliable airline in Australia.
While we are talking about Bangkok's Airport: Bangkok's Don Mueang Airport has been named among world's top 10 low-cost airline terminals as voted by Skytrax, a London-based aviation consultancy.
This recognition is given to airport terminals that specialize in serving low-cost carriers, based on a global survey gathering feedback from over 13 million airport users across more than 100 countries between August 2024 and February 2025.
Don Mueang Airport, one of two international airports serving Bangkok, Thailand, consists of Terminal 1 for international flights and Terminal 2 for domestic flights. The terminals are connected by a distinctive glass-enclosed elevated walkway.
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