Qantas drops out of top 20 airline rankings

Qantas comes 24th in Skytrax world airline awards, a month after $100m fine for allegedly selling flights to customers which did not exist

QANTAS AIRBUS A330-202 VH-EBL (MSN 0976)

This news will come as no surprise to people reading this here in Australia.
Qantas has dropped out of a ranking of the top 20 best airlines in the world a month after it agreed to a $100m fine for allegedly selling flights to customers which did not exist.

In this year’s world airline awards by Skytrax, Qantas dropped seven places, from 17th to 24th, while Qatar Airways was named the world’s best airline ahead of Singapore in second place.

Fiji Airways was named the best airline in Australia and the Pacific for the second time, while Qantas was named as having the best business class, best premium economy and the cleanest airline in the regional ranking.

Qantas was rated the second-best airline in the world in 2005 and 2006, before tumbling to 15th in 2012 and in 2017. A Qantas spokesperson said the airline had been “listening to our customers and our people and have been acting on this feedback with significant investment already underway”.

“We want our customers to feel the difference from the changes that we have put in place and, in recent months, we have seen customer satisfaction levels improve,” the spokesperson said.

The Skytrax result comes as the airline fell 22 places in a separate analysis of the strength of Australian brands earlier this year due to “reputational issues that generated negative media coverage”, Brand Finance said.

Here are the top ten best airlines in the world according to Skytrax

 

1

Qatar Airways

22023

2

Singapore Airlines

12023

3

Emirates

42023

4

ANA All Nippon Airways

32023

5

Cathay Pacific Airways

82023

6

Japan Airlines

52023

7

Turkish Airlines

62023

8

EVA Air

92023

9

Air France

72023

10

Swiss International Air Lines

122023

Here is the list from 11-20

11 Korean Air                         10 2023
12 Hainan Airlines                 11 2023
13 British Airways                 18 2023
14 Fiji Airways                       15 2023
15 Iberia                                  14 2023
16 Vistara                                16 2023
17 Virgin Atlantic                    22 2023
18 Lufthansa                           21 2023
19 Etihad Airways                  13 2023
20 Saudi Arabian Airlines      23 2023